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Help Desk

Help Desk Named Software Support - Operating Systems Named Software Support - Level 1 - Network Operating Systems This service provides technical support for network operating systems such as SCO Unix, NetWare, Windows NT/2000, AIX and Linux. Clients have access to our technical support staff for assistance using and administering existing operating system software. Service is provided via telepho...

http://www.emfinc.com/ss/help_desk.htm

Network Management

Network Management Remote Monitoring This service enables EMF to remotely monitor a client's networks and servers for any key operating-parameter problems. This service allows us to detect problems, often before they become a catastrophe. | More Info (pdf) | Remote Administration EMF can perform most server and network system administration tasks from our office, whether the client's system is bui...

http://www.emfinc.com/ss/network.htm

Disaster Recovery

Disaster Recovery Operating System Restoration Operating System Restoration - Server EMF will reinstall the base server operating system following any system crash that requires such restoration. This service is limited to a "vanilla" operating system load, enabling verification of the server's operation in a stand-alone configuration. The customer or third party will then be able to restore the f...

http://www.emfinc.com/ss/disaster.htm

Continuing Services

Continuing Services Virtual MIS Management EMF will designate an EMF employee to fulfill the role of a "virtual" MIS Manager, reporting to the Chief Information Officer on a regular and as-needed basis, and having an ongoing responsibility for all support and professional services. The MIS manager will be available to the company's CIO and senior management by telephone upon need and through sched...

http://www.emfinc.com/ps/continuing.htm

Maintenance

Maintenance Standard Response On-Site Maintenance Fixed price service. Provides diagnostic technical support by telephone and on-site next-day service. |More Info (pdf) | Priority Response Services This service upgrades response for onsite maintenance to priority level, resulting in faster initial response, faster material movement and faster on-site response. | More Info (pdf) | Off-Hours EMF's s...

http://www.emfinc.com/ss/maintenance.htm

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