microlog's unique family of call center products provides a variety of open-architecture solutions for the modern-day contact center such as: computer telephony integration, interactive voice response, web collaboration, intelligent and skills-based routing,unified queuing, media integration including; email, fax, voice, web, and voice-over ip. microlog's systems integration consultation provide the customer with over 30 years of call center experience. the company's professional services encompass the migration of e-commerce into the traditional " call center" environment by web enablement, as well supporting all inbound media, telephone, e-mail, fax, and for contact centers.

Products & Services

• • Microlog
  • Unique
  • Unique
  • Ivr
  • Interactive Voice Response Unit
  • Call Center
  • Call
  • Web-based Call Center
  • Contact
  • Contact Center
  • Management
  • Web Enablement
  • Thin Client
  • Intelligent Routing
• • Skills-based Routing
  • Cti
  • Computer Telephony Integration
  • Soft Acds
  • Push Pages
  • Web Call Back
  • Online Assistance
  • Voice Over Ip
  • Internet Based Call Centers
  • Relationship Management
  • Call Center Reports
  • Unified Queuing
  • Web Collaboration

Web Result

Overview Microlog

ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Overview Microlog Solutions for Industry and Government A sampling of how ServiceFirst products work together to deliver high-performance communications solutions to public and private sectors: Self Service applications based on IVR or web interaction, automatically respond to requests that are repetitive in nature, providing customer...

http://www.mlog.com/solutions/overview.html

Solutions Microlog

ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Solutions Microlog Solutions for Industry and Government A sampling of how ServiceFirst products work together to deliver high-performance communications solutions to public and private sectors: Self Service applications based on IVR or web interaction, automatically respond to requests that are repetitive in nature, providing custome...

http://www.mlog.com/solutions/solutions.html

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