Microlog Corp. Of Maryland
(301) 540-5500
20270 Goldenrod Ln.
Germantown, Maryland,
USA
20876
microlog's unique family of call center products provides a variety of open-architecture solutions for the modern-day contact center such as: computer telephony integration, interactive voice response, web collaboration, intelligent and skills-based routing,unified queuing, media integration including; email, fax, voice, web, and voice-over ip. microlog's systems integration consultation provide the customer with over 30 years of call center experience. the company's professional services encompass the migration of e-commerce into the traditional " call center" environment by web enablement, as well supporting all inbound media, telephone, e-mail, fax, and for contact centers.
- Year Established:
- 1969
Products & Services
-
- Microlog
- Unique
- Unique
- Ivr
- Interactive Voice Response Unit
- Call Center
- Call
- Web-based Call Center
- Contact
- Contact Center
- Management
- Web Enablement
- Thin Client
- Intelligent Routing
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- Skills-based Routing
- Cti
- Computer Telephony Integration
- Soft Acds
- Push Pages
- Web Call Back
- Online Assistance
- Voice Over Ip
- Internet Based Call Centers
- Relationship Management
- Call Center Reports
- Unified Queuing
- Web Collaboration
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