Call center metrics and analysis improve performance and compliance. Nexidia analytics software for call centers and contact centers reporting.

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• • Call Center Metrics
  • Call Center
  • Contact Center
  • Analysis
  • Analytics
• • Performance
  • Metrics
  • Compliance
  • Reporting

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Skip to the navigation . Skip to the content . Contact Center media legal government About Nexidia Nexidia What We Do How We Do It Products Services Vertical Solutions Proven Results Demos and Videos Downloads How Interaction Analytics Makes Customer Care the Enterprise s MVP Todays forward thinking companies, like Time Warner Cable, find themselves uniquely positioned. Using Interaction Analtyi...

http://www.nexidia.com/resources/how_interaction_analytics_makes_customer_care_the_enterprises_mvp

The Operationalizing...

Connect with us: Home What We Do Products Contact Us Visit Our WebSite The Operationalizing of Compliance 3/27/2013Posted by John Caddell No Comments We are beginning a series of posts on the Dodd Frank Wall Street Reform and Consumer Protection Act (the full bill text is available here) and how it is affecting compliance activities in Financial Services institutions such as retail banks, credit c...

http://blog.nexidia.com/the-operationalizing-of-compliance/

Nathan Dring s speech...

Connect with us: Home What We Do Products Contact Us Visit Our WebSite Nathan Dring 12/19/2012Posted by admin No Comments Claudia Thorpe quizzes Nathan Dring, Customer Service Academy Manager at ASDA, on why the retail giant is developing a customer service academy, colleague and manager qualifications, and the UK s first call centre management graduate scheme. If you would like instant access t...

http://blog.nexidia.com/landingpage/nathan-dring/

Leveraging Trends in...

Connect with us: Home What We Do Products Contact Us Visit Our WebSite Leveraging Trends in Social Media to Optimize Contact Center Efficiency 4/3/2013Posted by admin No Comments Social media s popularity continues to expand, but contact centers are slow to embrace the trend. For those contact centers with the foresight to mine social media networks, they can uncover valuable information on how ...

http://blog.nexidia.com/landingpage/leveraging-trends-in-social-media-to-optimize-contact-center-efficiency/

Go Back to Learn More...

Connect with us: Home What We Do Products Contact Us Visit Our WebSite Social Media and the Contact Center: The Sum is Greater than the Parts 4/3/2013Posted by Larry Skowronek No Comments The Need for Context I recently read an article on cnn.com about a British economist, Noreena Hertz, who believes that social media can be analyzed to predict real-world outcomes and that analyzing the c...

http://blog.nexidia.com/social-media-and-the-contact-center-the-sum-is-greater-than-the-parts/

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