Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Vantage Point provides the flexibility and advanced technology you need to manage your call center.

Products & Services

• • Call Center Workforce Management Software Callcenter Force Management Work Force Management Work-force Wfm Wfms Wfo Acd Automatic Call Distribution Automatic Call Distributor Telecommunications Communications Schedule Scheduling Forecast Forecasting Telephony Personnel Staffing Erlang Merlang Software Productivity Planning Call Center Technology Contact Center Helpdesk Software Inbound Customer Relationship Management In-bound Multimedia Contact Center Roster Rostering Customer Contact Center Helpdesk Software Inbound Customer Relationship Management Realtime Adherence Schedule Adherence Real-time Agent Productivity

Web Result

Snow, Sickness & Other...

Enterprise Workforce Management ...Since 1983 Home About Us Management Company History Products Vantage Point Advanced Features Adherence Web Access Performance Management Smart Phone Access Merlang Call Center Consultant Back Office @HomeVantage Hosted News & Events Press Articles White Papers Events Partners Contact Employment Sales Support Snow, Sickness & Other Aggravations: a Pipkins ...

http://www.pipkins.com/articles/adjust_staffing.asp

Pipkins - Send Article

Enterprise Workforce Management ...Since 1983 Home About Us Management Company History Products Vantage Point Advanced Features Adherence Web Access Performance Management Smart Phone Access Merlang Call Center Consultant Back Office @HomeVantage Hosted News & Events Press Articles White Papers Events Partners Contact Employment Sales Support Articles and White Papers Please fill out the infor...

http://www.pipkins.com/articles/send.asp?file=/articles/sbr_vs_sss.asp

Skill Set Scheduling

Enterprise Workforce Management ...Since 1983 Home About Us Management Company History Products Vantage Point Advanced Features Adherence Web Access Performance Management Smart Phone Access Merlang Call Center Consultant Back Office @HomeVantage Hosted News & Events Press Articles White Papers Events Partners Contact Employment Sales Support Skill Set Scheduling a Pipkins White Paper Today's ...

http://www.pipkins.com/articles/skillset.asp

Handling Multimedia Work

Enterprise Workforce Management ...Since 1983 Home About Us Management Company History Products Vantage Point Advanced Features Adherence Web Access Performance Management Smart Phone Access Merlang Call Center Consultant Back Office @HomeVantage Hosted News & Events Press Articles White Papers Events Partners Contact Employment Sales Support Handling Multi-media Work a Pipkins White Paper by ...

http://www.pipkins.com/articles/multimedia.asp

Three Strategies for...

Enterprise Workforce Management ...Since 1983 Home About Us Management Company History Products Vantage Point Advanced Features Adherence Web Access Performance Management Smart Phone Access Merlang Call Center Consultant Back Office @HomeVantage Hosted News & Events Press Articles White Papers Events Partners Contact Employment Sales Support Strategies for Optimal Agent Adherence a Pipkins Wh...

http://www.pipkins.com/articles/optimal_adherence.asp

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