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CTI Glossary

CTI Glossary A dynamic and up-to-date glossary of terms used in voice processing, fax processing and computer telephony integration. A A-law A method of coding an analogue signal digitally which is used mainly in Europe and Asia. Similar to mu-law, but uses a different amplitude table mapping, so that recordings made with A-law coding are not compatible with mu-law. ACD Automatic Call Distributor....

http://support.quantrax.com/I-Tel/CTI%20Glossary.htm

predictive dialing

Predictive Dialing (Reproduced from Sytel's website) Predictive dialing is the most automated and sophisticated of all the outbound dialing methods. The following is an extract from Oceanic 's help file describing how it works. A number of agents will all be logged into the same campaign, consisting of hundreds and possibly thousands of records, containing the telephone numbers of the people or bu...

http://support.quantrax.com/I-Tel/Sytel%20-%20Predictive%20Dialing.htm

I-Tel Dialer

FREQUENTLY ASKED QUESTIONS This area will provide answers to the most frequently asked questions about dialers and RMEx's dialer platform I-Tel. In Quantrax's opinion, when is an automated dialer justified in a collection operation? Most collection experts would agree that high account volumes will easily justify a dialer. Traditionally, and even today, dialers are installed to improve productivit...

http://support.quantrax.com/I-Tel/I-Tel_FAQ.html

I-Tel Dialer

SUMMARY OF FEATURES The features of I-Tel are can be described as being dialer or collection application related. Since we are dealing with an "integrated" dialer, the features of I-Tel will be appreciated when the product is viewed as a complete system, as opposed to simply being a "dialer". The following features are available in Quantrax's dialer platform. Please review the "Enhancements" area ...

http://support.quantrax.com/I-Tel/I-Tel_Summary_of_Features.html

I-Tel Dialer

IVR (Interactive Voice Response) This section will describe the concepts of Interactive Voice Response (IVR) and then present the features of Quantrax's IVR platform. IVR is an area that can significantly enhance the automation levels within your organization. The potential of an IVR ranges from accepting an inbound call and taking simple requests (E.g. "Press 1 to obtain the mailing address for y...

http://support.quantrax.com/I-Tel/I-Tel_IVRDet.html

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